APIUnavailable when using Events API
Data ultimo post: 06 mag 2022
Hello,
I have the Support Suite (Professional) with Productivity Pack add-on.
all the APIs are working for me except the Events API.
I've tried both:
POST myaccount.zendesk.com/api/v2/users/{userId}/events
POST myaccount.zendesk.com/api/v2/user_profiles/events
It always returns HTTP 403
Client error: `POST https://viddyoze.zendesk.com/api/v2/users/XXXXXXXX/events` resulted in a `403 Forbidden` response: {"errors":[{"id":"999999999999-DUB","code":"APIUnavailable","title":"API is unavailable for this account"}]}
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15 commenti
Tipene Hughes
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Andrea Restello
I believe I have sufficient privileges as Admin (?).
The documentation says Agent Role is required.
Admin inherits Agent role, right?
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Tipene Hughes
Thanks for getting back to me.
Can you check that your user account has the appropriate permissions set to access the events. You can find this in the agent center, under Support > People > Roles > People.
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Andrea Restello
Hey Tipene Hughes,
Weird. That's working.
It returns HTTP 200
{"events":[],"links":[{"next":""}],"meta":{"has_more":false}}
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Tipene Hughes
Hey Andrea,
Thanks for reaching out!
Can you confirm if you're also seeing the same 403 response when making a GET request to the /api/v2/users/{user_id}/events endpoint?
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