APIUnavailable when using Events API

Andrea Restello

2022년 5월 06일에 게시됨

Hello,

I have the Support Suite (Professional) with Productivity Pack add-on.

all the APIs are working for me except the Events API.

I've tried both:

POST myaccount.zendesk.com/api/v2/users/{userId}/events

POST myaccount.zendesk.com/api/v2/user_profiles/events

It always returns HTTP 403

Client error: `POST https://viddyoze.zendesk.com/api/v2/users/XXXXXXXX/events` resulted in a `403 Forbidden` response: {"errors":[{"id":"999999999999-DUB","code":"APIUnavailable","title":"API is unavailable for this account"}]}

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Tipene Hughes

2022년 5월 10일

Admin role should provide the necessary permissions. To confirm this is the case, can you check the fields in your agent center under Support > People > Roles > People are the same as the screenshot below:

Andrea Restello

2022년 5월 10일

I believe I have sufficient privileges as Admin (?).

The documentation says Agent Role is required.

Admin inherits Agent role, right?

Tipene Hughes

2022년 5월 09일

Hey Andrea,

Thanks for getting back to me.

Can you check that your user account has the appropriate permissions set to access the events. You can find this in the agent center, under Support > People > Roles > People.

Andrea Restello

2022년 5월 09일

Hey Tipene Hughes,

Weird. That's working.

It returns HTTP 200

{"events":[],"links":[{"next":""}],"meta":{"has_more":false}}

Tipene Hughes

2022년 5월 06일

Hey Andrea,

Thanks for reaching out!

Can you confirm if you're also seeing the same 403 response when making a GET request to the /api/v2/users/{user_id}/events endpoint?

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