Rich HTML custom field

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NCLab Office

Data ultimo post: 15 ago 2022

Hi! We need the rich HTML field possibility in Zendesk. We provide quite a lot of data in a details field that needs to be formatted and also links should be clickable. Please, when a rich text field will be available as a custom field? Many thanks!

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      Ashwin Raju

      Hi. I was hoping to understand this use case a little further. Are you referring to User or Organization fields ? Or Ticket fields?

      Today, you can use the Multiline text field type in Users and Organization fields to capture text. URLs entered as part of this text will identified and be clickable.  

       

       

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