How can I search tickets by more than one status using the ZD API?

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diegotco

Data ultimo post: 09 nov 2022

The documentation doesn't clarify it:
https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/searching-with-the-zendesk-api/

As always, thanks in advance ;) 

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      diegotco

      In case there is someone looking for a Python program to get data from Zendesk tickets, you can try this:
      https://github.com/diegotco/zendesk_tickets_data

       

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      diegotco

      I did not see it coming, ha ha 😂 This is precisely what I need. 

      Thank you very much, Eric. I appreciate a lot!

      [SOLVED]

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      Eric Nelson

      Hey Diego,

      Closed is a greater status than solved so you'd just need to do a greater than or equal to operator (>=).

      /api/v2/search.json?query=status>=solved

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      diegotco

      Thank you, Eric:

       

      I just want to pull data only for closed+solved tickets, so I think I need to make another call, but would be great if further API versions allow this ;)

       

       

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      Eric Nelson

      Hey Diego,

      You can use the search operators to give you the capability of searching more than one ticket type. 
       
      e.g. /api/v2/search.json?query=status<=solved will return all tickets that are less than or equal to a solved state
       
      Hope this helps!
       

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