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CSAT customization

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akash kumar

Data ultimo post: 25 nov 2022

I want to write own HTML code to customize CSAT i tried to write my code in dynamic content after that we get a placeholder through dynamic content ,so i insert that placeholder in my automation and trigger mail body, but the problem is its  render code text only ,tell me how can i write html code for that?

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    akash kumar

    very weak community no one is replying

    -1

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    Dave Dyson (gmail)

    Community Moderator

    Hi Akash,

    What kind of CSAT customization are you trying to achieve? Can you give an example of what you/re trying to accomplish?

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    akash kumar

    I want to insert some  emoji in CSAT mail, in zendesk we have only text related and some image like good and bad text form but i want to customize that can we achieve that

     

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    Brett Bowser

    Zendesk Community Manager

    Hey Akash,

    Perhaps this user tip will help point you in the right direction? Up-spec your C-Sat with Mr. Smiley and Mr. Sad!
     
    I hope this helps!

    -1

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