Raise ticket automatically when email is received.

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ULIS Tech

Data ultimo post: 27 gen 2023

How does an email is converted into a ticket? This means, when we receive an email to our support@xyz.com, how it raises the ticket to Zendesk automatically?

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      Gabriel Manlapig

      Hi there,
       
      When you set up Zendesk Support, you have one related email address: support@yoursubdomain.zendesk.com. Emails received at this address become tickets. 
       
      Also, you can provide your users with alternative email addresses for submitting tickets. These addresses are known as support addresses. And when a customer sends an email to your support email address, a ticket is created in Zendesk Support.
       
      For more information, please see this article:
       
      Adding support email addresses for users to submit tickets
       
      I hope this helps! Thank you.
       

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