STEP LIMIT



Data ultimo post: 10 ott 2023

Is there a way to have the ‘Button Link’ in a Message Step point to another Answer instead of a URL like it requires now?

THE REASON FOR THIS QUESTION

I HAVE RUN OUT OF STEPS, reached my 2000 step limit, and I need at least 1000 more in order to finish.

Each of my Answers contains 18 steps.  In those 18 steps there are what I call 3 branch points.  A Transfer branch point, a Rephrase branch point, and a Continue branch point.  I can make each of those branch points an Answer in an of itself, which cuts the main Answer to 6 steps.   

I have found a way to accomplish this, but it involves the customer typing one of those three words, transfer, rephrase, and/or continue.  This opens up the chance for errors.  That is, the customer misspelling the words.  I would like to take that chance away from them, and just have them select something that would then call up the branch answer. 

The only way that I can see to accomplish this is using the Button link in the Message step.  But in order to use this, it requires the Button link to be a URL.  There is no way that I know of the call an Answer using a URL.

Or, is there another way to accomplish this that I am not seeing.


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