Using web forms with the SDK

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Nate Fritz

Data ultimo post: 07 nov 2023

Hello,

Is there a way to use offline ticket forms with the SDK?

Our app developer has enabled the form to display in our App, but when agents are offline it simply prompts "Chat with an agent", then says "To contact you when someone is available, I need some more information."

Then it asks for the name and email only, no description of the issue that we can actually use to follow up without requesting more information.

 

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