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Select value in list control

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Jose Mª

Data ultimo post: 20 dic 2023

Hi,

When using the placeholder: ticket.ticket_field_option_title_id, I see that I am getting the display value and not the internal label value.

How can I get the internal label?

 

The are more info here: https://support.zendesk.com/hc/en-us/articles/4408887218330/comments/4412480300698 

 

Thanks

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    Arianne Batiles

    Zendesk Customer Care

    Hi Jose Mª

    May I ask confirm if you want to display the tag of the ticket field value instead of the value itself? 

    The placeholder ticket.ticket_field_option_title_id will display the ticket field value and not the tag. Via: https://support.zendesk.com/hc/en-us/articles/4408886858138-Zendesk-Support-placeholders-reference 

    ticket.ticket_field_option_title_<field ID number> Property/placeholder format for the value of a dropdown custom field. For example, {{ticket.ticket_field_option_title_456}}. See Placeholders for custom fields.

    I think what you might be referring to is the tag for the drop-down and multi-select fields, where from this article, it says

    {{ticket.ticket_field_<field ID number>}}


    The above placeholder displays the tags associated with the selected options. The placeholder doesn't include the option_title.

     

     

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