Functionality to detect email addresses and exempt them from the auto-translate tool

image avatar

Janine Datu

Data ultimo post: 02 mag 2024

Hi Team,

 

I would like to request the functionality to detect email addresses and exempt them from the auto-translate tool. My team has encountered an issue wherein the email address was translated along with the other messages that were in another language.  This caused us to not be able to identify the right account until we realized that the actual email address was translated.  I understand that this is currently a limitation since you're currently using Google Translate, but I hope a feature for this will be available soon. Thank you! 

0

3

3 commenti

Data
    Più recenti
      image avatar

      Janine Datu

      Hi 1900815494724 , thanks for getting back to me. The customer provided the email address through chat, following the usual format of an email address. 

      0

      image avatar

      Lisa Tam

      Hi 7193989520410, how is the email address retrieved? If stored in a variable, it should have been exempted from auto-translations like all other variables. 

      0

      image avatar

      Shawna James

      Hey Janine,
       
      Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

      0

      Accedi per aggiungere un commento.

      Non hai trovato quello che cerchi?

      Nuovo post