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Lisa Tam

Joined Oct 16, 2021

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Last activity Oct 17, 2024

Zendesk Product Manager

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ACTIVITY OVERVIEW

Latest activity by Lisa Tam

Lisa Tam commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi all, we have recently released custom translations which allows admins to customise the translations and override system generated translations.  However the ability to export content is no longer on the roadmap due to changes in the product priorities.  I understand the importance of this request however at this time we are not able to commit to prioritizing this feedback. We are going to leave this post open for comment to allow others to provide their feedback, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. Thank you again for your feedback and for being a valuable customer with Zendesk.

View comment · Posted Sep 30, 2024 · Lisa Tam

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Lisa Tam commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi all, the bot conversation transcripts are available now from the insights tab. You can find more details in this help centre article

View comment · Edited Oct 06, 2024 · Lisa Tam

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Lisa Tam commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Janine Datu, how is the email address retrieved? If stored in a variable, it should have been exempted from auto-translations like all other variables. 

View comment · Posted Jun 23, 2024 · Lisa Tam

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Lisa Tam commented,

Community comment Feedback - Chat and Messaging (Chat)

Hey there. Zendesk has recently announced AI Agents and new pricing plans where Automated Resolutions will be the new unit of measure, replacing MAUs. For more details, please visit this article.

View comment · Edited Apr 30, 2024 · Lisa Tam

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Lisa Tam commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi all, we are planning to release the Bot Insights dashboard very soon in April 2024 which will include conversation transcripts that will cover what end-users are typing and how the bot has responded. 

View comment · Posted Apr 15, 2024 · Lisa Tam

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Lisa Tam commented,

Community comment Feedback - Admin Center

Hey all, thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. We are going to leave this post open for comment to allow others to provide their feedback, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. Thank you again for your feedback and for being a valuable customer with Zendesk.

View comment · Posted Mar 21, 2024 · Lisa Tam

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Lisa Tam commented,

Community comment Feedback - Admin Center

Hey Morgan, thank you so much for taking the time to provide us with your feedback here. I am thrilled to say this is already a feature available at Zendesk. Please visit this announcement page for more information.

View comment · Posted Mar 21, 2024 · Lisa Tam

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Lisa Tam commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi all,

Thank you for your feedback. I understand the request however at this time we are not able to commit to prioritizing this. We are going to leave this post open for comment to allow others to provide their feedback, however, please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. Your input is valued, and we appreciate your support as a Zendesk customer.

Best, 
Lisa

View comment · Posted Mar 21, 2024 · Lisa Tam

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Lisa Tam commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Bernard,

Thanks for your feedback! I've added your feature request to our backlog for future consideration. While we'll keep this post open for further comments, please note that we can't guarantee prioritization according to our Community Guidelines. Your input is appreciated, and we value you as a Zendesk customer.

Best,
Lisa

View comment · Posted Mar 21, 2024 · Lisa Tam

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Lisa Tam commented,

Community comment Feedback - Ticketing system (Support)

Hey all. I appreciate you taking the time to share your feedback with us. Your suggestion is valuable, and I've noted it in our backlog for potential implementation in the future. We're keeping this post open for comments to gather additional feedback and use cases from others. However, please keep in mind that, as outlined in our Community Guidelines, we cannot guarantee prioritization of any specific feedback received.

Once again, thank you for your input and for being a valued customer with Zendesk.

Best regards,
Lisa

View comment · Posted Mar 17, 2024 · Lisa Tam

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