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I added proxy server ips to whitelist, but when requesting API it pops up 504

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이상우

Data ultimo post: 01 nov 2024

In my Zendesk side app, I tried to send an API request to an external server with the "cors: false" option, but I received a 504 response.

The external server has added the information obtained from "/ips" to the firewall whitelist.
 

If the external server request URL is, for example, https://abc.abc.com:3000/test, the request is processed successfully when tried from a Zendesk webhook.
 

I am wondering why the request is not being processed correctly only when tried from the side app.

Could you also check how the request was sent from the proxy server?

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    Erica Girges

    Zendesk Developer Advocacy

    Hi! Could you share what endpoint it is that your making your request with? Also, could you share a code snippet of your request? Please be sure to exclude any personal/confidential info.

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