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I added proxy server ips to whitelist, but when requesting API it pops up 504
Posted Nov 01, 2024
In my Zendesk side app, I tried to send an API request to an external server with the "cors: false" option, but I received a 504 response.
The external server has added the information obtained from "/ips" to the firewall whitelist.
If the external server request URL is, for example, https://abc.abc.com:3000/test, the request is processed successfully when tried from a Zendesk webhook.
I am wondering why the request is not being processed correctly only when tried from the side app.
Could you also check how the request was sent from the proxy server?
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Erica Girges
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