Incorrect User Data When Returning to Chat on Android

We are currently using the Zendesk Chat SDK V2 for both iOS and Android, following the integration guide here: https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/ios/integration/#adding-the-sdk-with-spm

In the Android version of the SDK, we're experiencing an issue where, upon returning to an existing chat, the agent receives a notification that the user's name and email have changed. This occurs under the following conditions:
1)The user opens the app and starts a Support Chat session.
2)The user then closes the app while the chat is still active.
3)After reopening the app and logging in again, the agent receives a notification indicating changes in the user’s name and email, which also appears in the ticket history.

Is there a workaround or fix for this issue? Looking forward to suggestions.

we are not using custom UI , we are using the build in chat UI for android sdk