SMS Text

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Elena Bell

Data ultimo post: 02 gen 2025

We were approved for SMS recently. I have noticed that i am unable to create a new ticket and send an SMS Text message. Why is that?

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      Ferran Barneda

      Zendesk Employee

      Hi Elena Bell,

       

      Thanks for sending feedback!

       

      Zendesk Text requires a trigger in order to send proactive outbound SMS to your customers.

       

      Please see this article for more information.

       

      Thanks,

      Ferran

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      Ufficiale

      image avatar

      Ferran Barneda

      Hi Elena Bell,

       

      Thanks for sending feedback!

       

      Zendesk Text requires a trigger in order to send proactive outbound SMS to your customers.

       

      Please see this article for more information.

       

      Thanks,

      Ferran

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