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Customer Consent to Chat

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Michelle Gordon

Data ultimo post: 19 mar 2025

Every state has its own legal requirements about communicating with customers about recording conversations and storing their information.  Zendesk recently added some notification options (see here), which is a helpful start. However, our legal counsel has advised us to require users to specifically opt-in.

We would like to present the user with legal copy, followed by two options: 

  • I consent -> continues to connecting them to an agent
  • I do not consent -> directs them to our Contact Us page

For reference we are using the Web Widget. 

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    Shawna James

    Community Product Feedback Specialist

    Hey Michelle,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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