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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Add images to dashboards in the new dashboard builder
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Data ultimo post: 04 dic 2024 · Jon Durlauf

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      New dataset dedicated to all fields on the User and Org screens

      Feature Request Summary:

      I would like a user/organization dataset that is includes just the ...

      Data ultimo post: 22 set 2023 · bill cicchetti

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      Breakdown of the bot metrics (Engaged with bot / Transferred to agent...)
      Hello, The Dashboard Zendesk Answer Bot can give the number of users who engaged with the bot within a specific timefrme...

      Data ultimo post: 06 mar 2025 · Adrian

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      End User: Detailed report
      Per Ticket#11543879 request, I am providing feedback on an end-user report that is not available. I need a report that p...

      Data ultimo post: 25 mag 2023 · Gwynne Alkazin

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      Omnichannel Dataset Data Restrictions

      Quick overview of product feature request or feedback and note who is affected by this issue:

      I...

      Data ultimo post: 22 nov 2024 · Elaine Foster-Jones

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      Announcing enhanced Explore performance with a 37-month data retention limit
      Original article:

      Data ultimo post: 08 gen 2025 · 小林正左子

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      Explore Dashboard Beta Guide Data Set Not Available in Data Restrictions
      I want to migrate the various Guide dashboards we have in the current legacy dashboard builder to the new beta experienc...

      Data ultimo post: 03 mar 2025 · Stacy Win

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      Missed Assignment Count/Percentage in Zendesk Messaging
      Feature Request Summary: -Currently, there is no native metric within Zendesk Explore for tracking "Mis...

      Data ultimo post: 02 set 2024 · Jahn

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      [Improvement] Adjust functionality of All History setting in Explore dashboard time filter
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Data ultimo post: 20 mag 2024 · Sam

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      Acceptance Rate on Agent Level for Messaging
      Feature Request: Agent-Level Acceptance Rate for Messaging Currently, the Acceptance Rate metric in Zen...

      Data ultimo post: 21 gen 2025 · Jahn

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