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Add images to dashboards in the new dashboard builder
Posted Dec 04, 2024
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.].
We would like to add the ability to add images to our dashboards within the new dashboard builder. This would help any type of user interacting with our dashboards to better understand the data. This was a feature in the legacy dashboard builder.
What problem do you see this solving?
- Images can be a powerful tool to help tell a story with the data. They can help show why a particular metric is important in ways that text and reports alone cannot.
- Images can help give dashboards a more professional look and feel.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business?
This problem has come to light for us as we have begun to migrate legacy dashboards to the new dashboard builder. The migration tool deletes any existing images, and we do not have a way to add them back. Even if we could, this would be very time consuming as we have over 100+ dashboards.
Are you currently using a workaround to solve this problem? (If yes, please explain)
The only current workaround is to use the legacy dashboard builder.
What would be your ideal solution to this problem? How would it work or function?
Ideally, we would like to be able to add images to dashboards using the add button like the legacy dashboard builder. We would also like images to be incorporated into the dashboard migration tool so that we don't have to add all of our images again when migrating our dashboards.
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4 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Taeha Handshaw
I agree, I used this feature to add Logos to dashboards in the Legacy Explore instance, and I'm currently unable to have this same ability in the new Explore instance. I would greatly appreciate it if it were included, as we're expected to migrate these dashboards to the new instance. Thanks!
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Pip Williams
I would also like to have this feature added for Client logos/our logo and additional reporting not captured in Zendesk to be reflected in the Zendesk explore dashboard. We used this in the Legacy ones and no longer have this functionality
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Aliza Scott
I would also advocate for this feature. We use it for screenshots of reporting that cannot be created in Zendesk (like CPMU calculations based on complaints in ZD vs units sold). We also use photos of product defects in our monthly dashboards. There is no workaround in the new dashboard builder and this is not data that can be well represented by text.
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