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Walter Bellante's Avatar

Walter Bellante

Joined Apr 14, 2021

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Last activity Feb 17, 2025

Zendesk Product Manager

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ACTIVITY OVERVIEW

Latest activity by Walter Bellante

Walter Bellante commented,

CommentPublishing and sharing dashboards

Hi @David Wexelblat,

Currently, filtered views are limited to individual tabs. However, we plan to introduce global filters in the future, which will allow you to apply filtered views across multiple tabs.

 

You can learn more about the features available in the new dashboard builder here.

Regards,
Walter

View comment · Posted Feb 17, 2025 · Walter Bellante

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Walter Bellante commented,

CommentCreating dashboards

Hi @TINA YATES REALMT,
Thank you for your feedback regarding the time filters.

 

These options will be available before the dashboards are switched to view-only mode.
You can learn more about the features in the new dashboard builder here.

 

Regards,
Walter

View comment · Posted Feb 17, 2025 · Walter Bellante

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Walter Bellante commented,

CommentCreating dashboards

Hi @D.Fitz,

Thank you for sharing how you use hidden filters to create different views.

 

I recommend creating two separate dashboard restrictions: one that displays reports at a higher level, such as the group level, and another that is based on the Updater and Update Assignee.

 

Keep in mind that when using dashboard restrictions, viewers cannot interact with filters outside of the rules you have established.

 

I hope this information is helpful.

Regards,  
Walter

View comment · Posted Feb 17, 2025 · Walter Bellante

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Walter Bellante commented,

CommentCreating dashboards

Hi @Jay Krishnan,

Thank you for your feedback regarding the new dashboard builder.
 

While the additional components will be available in the future, I recommend you consider one of the following options:

1. Migrate the dashboard now: You can migrate the dashboard and then add the new components once they are available. The importer tool creates a copy of the dashboard, so your original dashboard will not be affected.
 

2. Wait for the components to be released and migrate it later: We plan to support global filters in the importer tool; however, we are not yet certain if the change attributes will be transferable through the tool.
 

Regards,  
Walter

View comment · Posted Feb 17, 2025 · Walter Bellante

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Walter Bellante commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi @Brandon (729),
thank you for your feedback about time filters.

We plan to provide the ability to set up filters across different tabs with Global filters.
We plan to ship them before the classic experience is retired.

You can learn more about the planned features here.
 

Regards,
Walter

View comment · Posted Feb 17, 2025 · Walter Bellante

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Walter Bellante commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi Arto Vuori ,
thank you for your feedback about promoting the URL as a parameter.

At this stage, we do not plan to rebuild it in the new dashboard builder. If you are looking to share pre-filtered views with your audience, I'd recommend looking into filtered views or dashboard restrictions.

Regards,
Walter

View comment · Posted Feb 17, 2025 · Walter Bellante

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Walter Bellante commented,

Community comment Feedback - Reporting and analytics (Explore)
Hey mfg, thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. 
 
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.

View comment · Posted Feb 10, 2025 · Walter Bellante

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Walter Bellante commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi @yukiho.suzuki,

Thank you for sharing your feedback about the new dashboard builder.

 

1. Customization of Time Filter: We understand the current limitations in customizing the time filter. We want to assure you that we will be adding more options to the rolling range before the dashboards are transitioned to “view-only.”
 

2. Clarification of Dates for "Past XX" in the Time Filter: We recognize that it is unclear which dates are selected, as they are not currently displayed in the time filter. We plan to rectify this by showing the selected dates, making it evident how the options correspond to actual dates.
 

3. Delivery Schedule Settings: Although you can no longer schedule for an unlimited period, creators of the schedule will receive notifications about any upcoming expirations. This will allow them to extend the schedule as needed.
 

I hope this information is helpful.

Regards,  
Walter

View comment · Posted Feb 06, 2025 · Walter Bellante

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Walter Bellante commented,

CommentCreating dashboards

Hi @Jack,

I apologize for the issues you are experiencing while migrating your dashboard.

 

Please feel free to create a ticket so we can investigate why your reports are not being migrated properly.

 

Regarding schedules, editors are notified when they are about to expire, allowing you to extend their duration if needed.

 

Regards,  
Walter

View comment · Posted Feb 06, 2025 · Walter Bellante

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Walter Bellante commented,

CommentCreating dashboards

Hi @Mohamed Katib,  
Thank you for your feedback about the time filters.  
 

We plan to provide the ability to let you customize these options before we move to the “view-only” phase of the migration.  
 

Regards,  
Walter

View comment · Posted Feb 06, 2025 · Walter Bellante

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