Walter Bellante

Dear Customers,

I want to express our gratitude for the insightful feedback you have all contributed here regarding our new dashboard builder. Your input is invaluable in helping us enhance the product to better meet your needs.

To streamline this process and ensure we can respond to your questions promptly and effectively, we will be closing this post for new comments. Moving forward, we encourage you to share your feedback and observations in our proactive post. This will help us consolidate your insights into actionable items that improve our offerings.

Additionally, if you are experiencing any issues while migrating your dashboards, we recommend creating a support ticket. Our team is committed to providing you with the assistance you need.

Thank you for your understanding and for being an essential part of the Zendesk community.

Regards,
Walter

Dear Customers,

I want to express our gratitude for the insightful feedback you have all contributed here regarding our new dashboard builder. Your input is invaluable in helping us enhance the product to better meet your needs.

To streamline this process and ensure we can respond to your questions promptly and effectively, we will be closing this post for new comments. Moving forward, we encourage you to share your feedback and observations in our proactive post. This will help us consolidate your insights into actionable items that improve our offerings.

Additionally, if you are experiencing any issues while migrating your dashboards, we recommend creating a support ticket. Our team is committed to providing you with the assistance you need.

Thank you for your understanding and for being an essential part of the Zendesk community.

Regards,
Walter

Dear Customers,

I want to express our gratitude for the insightful feedback you have all contributed here regarding our new dashboard builder. Your input is invaluable in helping us enhance the product to better meet your needs.

To streamline this process and ensure we can respond to your questions promptly and effectively, we will be closing this post for new comments. Moving forward, we encourage you to share your feedback and observations in our proactive post. This will help us consolidate your insights into actionable items that improve our offerings.

Additionally, if you are experiencing any issues while migrating your dashboards, we recommend creating a support ticket. Our team is committed to providing you with the assistance you need.

Thank you for your understanding and for being an essential part of the Zendesk community.

Regards,
Walter

Dear Customers,

I want to express our gratitude for the insightful feedback you have all contributed here regarding our new dashboard builder. Your input is invaluable in helping us enhance the product to better meet your needs.

To streamline this process and ensure we can respond to your questions promptly and effectively, we will be closing this post for new comments. Moving forward, we encourage you to share your feedback and observations in our proactive post. This will help us consolidate your insights into actionable items that improve our offerings.

Additionally, if you are experiencing any issues while migrating your dashboards, we recommend creating a support ticket. Our team is committed to providing you with the assistance you need.

Thank you for your understanding and for being an essential part of the Zendesk community.

Regards,
Walter

Dear Customers,

I want to express our gratitude for the insightful feedback you have all contributed here regarding our new dashboard builder. Your input is invaluable in helping us enhance the product to better meet your needs.

To streamline this process and ensure we can respond to your questions promptly and effectively, we will be closing this post for new comments. Moving forward, we encourage you to share your feedback and observations in our proactive post. This will help us consolidate your insights into actionable items that improve our offerings.

Additionally, if you are experiencing any issues while migrating your dashboards, we recommend creating a support ticket. Our team is committed to providing you with the assistance you need.

Thank you for your understanding and for being an essential part of the Zendesk community.

Regards,
Walter

Thank you for your continued engagement and feedback on our Dashboard Builder. As we work to enhance your experience, we’ve created this dedicated space for you to share your insights. 

How to Provide Feedback

Please use the template below to submit your feedback. This structure will help us categorize and address your concerns more efficiently.

Feedback Template

1. Problem Category:
   •  New Dashboard Builder features
   •  Components missing in the Importer Tool

   •  Issues experienced while migrating a dashboard

      

2. Problem Description: (Please provide a detailed description of the issue you’re experiencing or the feature you would like to see prioritized).

    

3. Severity: (Please choose one of the following options)
   • Low: Minor inconvenience, no immediate impact on usage.
   • Medium: Some disruption in workflow but manageable.
   • High: Major disruption or complete inability to use key features.
   • Critical: Critical business function is impacted, immediate attention required.

Helpful Resources

To support you in transitioning smoothly to the new Dashboard and Report Builder, we’ve compiled the following resources:

• How to use the importer tool
• A video showing how to migrate dashboards
• Best practices for migrating
• Migration plan
• List of features available in the new dashboard builder

We genuinely appreciate your contributions and look forward to resolving any concerns you have while enhancing your experience with our reporting tools.

Thank you for being a vital part of the Zendesk community!

Best Regards,
Walter 

Hello,
I'd like to address some of your questions:

• Change attribute: We plan to release Change Attribute before the end of April.
• Select all/Exclude values: We plan to have them before the start of the view-only period.
• Renew scheduled dashboards:  A reminder is sent to the editor of the schedule when they are about to expire so that it can be extended by a further 12 months.
• Hidden filters: They are being replaced by filtered views and dashboard restrictions
• Quality of PDF: Please reach out to our Support if you encounter issues.
• Save dashboards: Dashboards are automatically saved.
• Scheduling dashboard restrictions: They will be available before we retire the classic experience.

Regards,
Walter

Dear Valued Customers,

Thank you for your inquiries! 
Here some updates on your questions:

• Timeline for Change Attribute: We’re pleased to inform you that this feature will be available by the end of April.
 

• Scheduling Dashboard Restrictions: This will be accessible before we transition away from the classic builder.
 

• Copying Reports to Another Tab: You can easily achieve this by cloning a tab (screenshot attached).
 

• Report Builder Beta: Reports are not affected by the dashboard builder migration. We will provide more capabilities to the report builder beta before moving it to general availability.

Regards,
Walter

Dear customers,

I would like to address some of the questions you asked:
 

- Applying Filtered Views to Multiple Tabs: By using global filters, filtered views can be applied across multiple tabs. This means you only need to set it up once for it to be reflected in the overall dashboard.

- Scheduling Dashboard Restrictions: We plan to introduce this feature before the retirement of the classic builder. It will allow users to obtain a snapshot of the dashboards (including image-based formats) as if the specific viewer had opened the dashboard.

- Live Data on Dashboard Restrictions: At this stage, we do not plan to include this feature in our roadmap. We recommend utilizing filtered views to manage live data accordingly.
 

- Excluding Reports from Restrictions: We suggest using filtered views to ensure that reports can be excluded from filters as needed while setting a customized view of the dashboard.

Regards,
Walter