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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Measure Duration of Status and Custom fields in Business hours
      Con risposta
      Simply put, since we're not 24/7, we need to be able to measure time in business hours. We use custom fields to capture ...

      Data ultimo post: 22 nov 2023 · Carmelo Rigatuso

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      Sending a Scheduled Report in Explore
      Pianificati
      Zendesk Explore only allows you to schedule the sending of Dashboards, when we need to be able to send specific Queries ...

      Data ultimo post: 19 dic 2019 · Ruth Nogueron

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      Explore Subpermissions feedback: restricting ticket data visibility
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Data ultimo post: 15 gen 2025 · Sydney Neubauer

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      Average Chat Concurrency - How is this Calculating?
      In both the out of the box, and custom built chat concurrency dashboards don't show a chat concurrency which makes sense...

      Data ultimo post: 14 mar 2022 · Zach Burns

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      Being able to report on custom fields or statuses in business hours
      We are looking to implement an additional timestamp in our reporting for when an issue has been fixed, but the ticket ca...

      Data ultimo post: 27 mar 2024 · Kristin Bouveng

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      Allow custom fields in Backlog Dataset
      We maintain a sizeable backlog as we manage a lot of back-and-forth in dealing with certain customers. It would be highl...

      Data ultimo post: 16 feb 2019 · Barry McBride

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      Visibility of Agent Activity/Capacity on Live Dashboard
      Feature Request Summary: We would like to include immediate visibility on Agent Activity/Capacity dire...

      Data ultimo post: 23 mag 2023 · Kurt Booth-Williams

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      Away status and reporting
      Pianificati
      It is a basic offering in any telephony system to track time in agent status. Not having this ability is detrimental to ...

      Data ultimo post: 31 lug 2019 · James Crawford

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      Personalized links for each dashboard
      In the recent update of the Explore Dashboards, a feature that existed in Legacy was removed; the ability to edit each a...

      Data ultimo post: 14 gen 2025 · SOC

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      Reporting on average time spent on a custom status for a process
      Hello Community, I am trying to create a report for my process to get custom status wise time spent in each custom statu...

      Data ultimo post: 03 dic 2024 · Sameer Naringrekar

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