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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      CCing non registered users/unverified email
      Con risposta
      Hi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all other...

      Data ultimo post: 12 feb 2021 · Anaïs France

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      Customer's response to support ticket shows up as phishing email to her cc'd recipients
      Con risposta
      When my customer responds to an existing ticket, it shows her name as the person replying mismatched with our support em...

      Data ultimo post: 22 feb 2021 · Janice Darlington

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      Merge IF same email
      Con risposta
      Hello, My client email use again before we get the time to reply. I want to take all my 10000 emails and automatically m...

      Data ultimo post: 15 feb 2021 · Janny Support

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      Try to use Excel in a side conversation
      Con risposta
      I have a question regarding side conversations, maybe you can help us with our problem. I couldn't find any post about o...

      Data ultimo post: 11 feb 2021 · Ewout Liebeek

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      Search query for All tickets with status On-Hold and no Due Date set
      Con risposta
      I would like to have a search query that shows me all tickets that have the status On-Hold and no due date set. Those do...

      Data ultimo post: 08 feb 2021 · Falko Sieverding

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      New tickets created as private note
      Con risposta
      Hi, Is it possible to have new tickets created from a defined email address to be a private note? I ask this as we gener...

      Data ultimo post: 10 feb 2021 · Daniel Hart

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      How to count emails by alias
      Con risposta
      I have zenddesk on support@company.com but I want ema...

      Data ultimo post: 01 mar 2021 · Scott Weiner

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      Notifications when mentioned / following without E-Mail
      Con risposta
      Hello, i hope maybe someone else already found a Solution for this. We are new with Zendesk and we want to implement it ...

      Data ultimo post: 10 feb 2021 · Jennifer Bienert

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      Zendesk Ticket Deletes Response Before Finished with Response
      Con risposta
      When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of ou...

      Data ultimo post: 19 feb 2021 · Elaina McClure

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      unable to receive email notification from time to time
      Con risposta
      Hi Support, When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how c...

      Data ultimo post: 19 gen 2021 · Lai Ching Lo

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