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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Response to emails no longer includes a copy of the email body
      Con risposta
      Some time ago, the response to emailed zendesk tickets included the contents of the email sent to zendesk and included i...

      Data ultimo post: 12 mar 2021 · Mike Glew

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      Send in bulk email to Zendesk Support/Zendesk sandbox
      Con risposta
      I need to create virtual email data for training purpose in Zendesk Support/sandbox (~1k email). I tried using script to...

      Data ultimo post: 03 mar 2021 · CS Agent

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      Importing only 1-2 emails GSuite
      Con risposta
      Hi, I want to only import emails from a few email addresses from GSuite. Right now it's importing all my incoming emails...

      Data ultimo post: 16 mar 2021 · #6540

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      Instead of Support Form, change to mailto
      Con risposta
      Currently, our organization has a support web form which has the user input their own email to submit a request. We'd li...

      Data ultimo post: 25 feb 2021 · Kristen Malecki

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      How long are Solved tickets searchable
      Con risposta
      When a ticket status is changed to Solved, how long are they searchable within Zendesk?

      Data ultimo post: 08 mar 2021 · Jeff Friedman

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      How do I view all the support tickets?
      Con risposta
      I was just simply trying to find out a way to look at all of the support tickets in Zendesk Support, including those tha...

      Data ultimo post: 08 mar 2021 · Alton Johnson

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      Cut and Paste from Word always goes to an internal note
      Con risposta
      Hi folks, I create a ticket in the Zendesk (browser). In Outlook, I paste fully formatted text cut from a Word document....

      Data ultimo post: 23 mar 2021 · Steve Mayer

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      Printing formatting
      Con risposta
      When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one ...

      Data ultimo post: 22 mar 2021 · Michael Bui

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      Sending an email without creating new ticket first
      Con risposta
      We have an issue where we can reply to customers via email but not create new emails straight out of the bin. First, we ...

      Data ultimo post: 03 mar 2021 · Kyrsten Lindgren

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      Need to restore deleted data in Zendesk
      Con risposta
      Hi All, Need your quick inputs to restore the data back. We have deleted the Zendesk data by mistake in one of the clien...

      Data ultimo post: 21 mar 2021 · Krishna Mohan

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