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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Some time ago, the response to emailed zendesk tickets included the contents of the email sent to zendesk and included i...

Data ultimo post: 12 mar 2021 · Mike Glew

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I need to create virtual email data for training purpose in Zendesk Support/sandbox (~1k email). I tried using script to...

Data ultimo post: 03 mar 2021 · CS Agent

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Hi, I want to only import emails from a few email addresses from GSuite. Right now it's importing all my incoming emails...

Data ultimo post: 16 mar 2021 · #6540

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Currently, our organization has a support web form which has the user input their own email to submit a request. We'd li...

Data ultimo post: 25 feb 2021 · Kristen Malecki

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When a ticket status is changed to Solved, how long are they searchable within Zendesk?

Data ultimo post: 08 mar 2021 · Jeff Friedman

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I was just simply trying to find out a way to look at all of the support tickets in Zendesk Support, including those tha...

Data ultimo post: 08 mar 2021 · Alton Johnson

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Hi folks, I create a ticket in the Zendesk (browser). In Outlook, I paste fully formatted text cut from a Word document....

Data ultimo post: 23 mar 2021 · Steve Mayer

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When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one ...

Data ultimo post: 22 mar 2021 · Michael Bui

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We have an issue where we can reply to customers via email but not create new emails straight out of the bin. First, we ...

Data ultimo post: 03 mar 2021 · Kyrsten Lindgren

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Hi All, Need your quick inputs to restore the data back. We have deleted the Zendesk data by mistake in one of the clien...

Data ultimo post: 21 mar 2021 · Krishna Mohan

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