Ricerche recenti

Nessuna ricerca recente

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

Nuovo post
Mostra tutti
    Ordina per attività recente
      Setting up drop down list dependency
      Con risposta
      I have a "Reason" field with 5 choices. I have a "Sub-Reason details" field with 15 choices. When I select the "Reason" ...

      Data ultimo post: 07 giu 2021 · John Mike

      5

      Follower

      0

      Voti

      5

      Commenti

      Is it possible to have sub groups within a request form?
      Con risposta
      Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...

      Data ultimo post: 25 giu 2021 · Edwin Woo

      2

      Follower

      0

      Voti

      1

      Commento

      Sending to the customer problem.
      Con risposta
      Hello! I need help with the following problem. When a customer sends us an email (ticket) And i try to like respond with...

      Data ultimo post: 24 giu 2021 · Sebastian Schmidt

      3

      Follower

      0

      Voti

      2

      Commenti

      Hide the Zendesk e-mail addresses...
      Con risposta
      Hi! I'd like to "hide" the Zendesk e-mail addresses from e-mail traffic. I realize this implies allowing Zendesk to send...

      Data ultimo post: 11 giu 2021 · Diego Rivera

      2

      Follower

      0

      Voti

      2

      Commenti

      Undeliverable email not resulting in a ticket
      Con risposta
      We provide a solution (outside of Zendesk) that results in emails to our clients. If clients respond to these emails, a ...

      Data ultimo post: 15 giu 2021 · Phil Dyer

      2

      Follower

      0

      Voti

      1

      Commento

      Regex field for multiple 9 digit numbers
      Con risposta
      Hi, I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for more ...

      Data ultimo post: 15 giu 2021 · Auf Mir

      2

      Follower

      0

      Voti

      3

      Commenti

      Auto Generate ticket via email
      Con risposta
      Hey All, Currently trying to find a rule which basically allows someone to send an email to a specific email address whi...

      Data ultimo post: 07 giu 2021 · Andrew

      2

      Follower

      0

      Voti

      4

      Commenti

      Collaborative forms?
      Con risposta
      Hello. We want to create a Joiners form which our HR, Compliance and IT departments will need to complete information on...

      Data ultimo post: 09 giu 2021 · Oral Fuat

      2

      Follower

      0

      Voti

      1

      Commento

      Do not send automatic ticket creation response to specific external users
      Con risposta
      I have some external customers that do not wish to receive the automatic triggered email acknowledging receipt of their ...

      Data ultimo post: 10 giu 2021 · Phil Dyer

      2

      Follower

      0

      Voti

      1

      Commento

      Configuring conditional fields
      Con risposta
      Hi, I am configuring a form which end-users can use to request a quote. They need to specify name, height and size of th...

      Data ultimo post: 07 giu 2021 · Anneloes

      2

      Follower

      0

      Voti

      2

      Commenti