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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Product Feedback - Capacity Rule Automation
      Hi Team, We would like to be able to have and use Capacity Rule Automations. Idea of these automations is the following:...

      Data ultimo post: 14 mar 2025 · Atanas

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      Feature update: Allow for tickets in a custom solved status to be excluded from default close automation
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Data ultimo post: 14 mar 2025 · mfg

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      Renewal and Account Reps
      I am close to the end of my contract and need a sales person to contact me about renewal costs. All I want is what it wi...

      Data ultimo post: 04 mar 2025 · Amy Morell

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      OAuth token generated via "Client Credentials" flow is not working
      Hi, I was just testing the new OAuth Client Credentials flow out. I can successfully generate a token:

      Data ultimo post: 07 mar 2025 · CRM Integration System User

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      Zendesk deletes accounts without prior or post notification
      Our Zendesk also deleted our account with no prior notification. Moreover, they also did not notify us once the deletion...

      Data ultimo post: 28 apr 2023 · Direct Financial Planning

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      Concern Regarding the "Don't ask again for this computer for 30 days" Option
      Pianificati
      Dear Zendesk Team, I would like to raise a concern regarding the authentication feature in Zendesk that allows users to ...

      Data ultimo post: 27 dic 2024 · Vinicius Henrique da Silva

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      Export all end users phone numbers
      Con risposta

      Feature Request Summary:

      Exporting all end users phone numbers including primary and seconda...

      Data ultimo post: 25 mag 2022 · Jysk IT en del af Sagro I/S

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      Feature request - roles - configurable custom objects permissions
      It appears that the contributor and light agent roles permit view access to custom objects and are not configurable to b...

      Data ultimo post: 11 ott 2023 · mfg

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      Billing Request: Add AI usage charges by feature/usage
      As a Zendesk customer, we would like to utilize more AI features. While we have not been interested in the AI features f...

      Data ultimo post: 27 feb 2025 · Megan Oksendahl

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      Ability to sort views specific to groups
      The documentation here:

      Data ultimo post: 26 feb 2025 · Rich Talbot

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