Product Feedback - Capacity Rule Automation

Hi Team, 

We would like to be able to have and use Capacity Rule Automations. Idea of these automations is the following: 

For example - there are 3 capacity rules set up in Zendesk:
- In Training (limited capacity) - used for new members which are in training (first month)
- Onboarding (increased capacity) - used for members which now have more experience and can handle an increased amount of workload (second month)
- Fully Onboarded (Full capacity) - used for members which have extensive experience and can handle the full amount of workload (third month and above)

Currently, depending on the onboarding style, each time a change in capacity is needed - a manual effort from another member with relevant access needs to be done. What we want to achieve is for this entire process to be automated to avoid manual change in capacity every time.

For this purpose, we set up an automation for all new members where they start from “In Training” capacity and after 1 month, capacity is changed to “Onboarding” and after another month, capacity is changed to “Fully Onboarded”.

Admins are currently affected by the lack of such a feature and manual effort is needed every time.

No workaround is possible for this, only manual change. 

Ideal solution for this would be to incorporate automations in Capacity rules in Admin Center. Automations can be set up for predefined time frame such as 1 week, 1-6 months, 1 year, indefinitely and so on. Another possibility is to have this fully custom where we can have a field where we input how many days this capacity should be applied for.

Hope to see this implemented.