How can I setup private message on Community

投稿日時：2021年4月20日

I want to allow my Community Users to have the ability to have personal messaging with other users functionality. Will it be possible?

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Daria Gerasimova

2021年7月07日

Hello everyone. For us, a 1:1 communication opportunity for users to get in touch with each other without making it transparent would also be a key feature to actually sign up for zendesk.

The use-case is having a network for our users all in one place: News from our side, public discussions but also private 1:1 or group messages to get in touch with other users for example to discuss confidential topics.

The cherry on top would be some kind of feed for the users to have everything in one place.

So this is not just about customer service or help center anymore but rather having the idea of networks in mind. Basically something like LinkedIn just for our users. There are other services out there that offer this - for example tribe.so. But then they are lacking behind on the service and help center topics. I'd like to have everything combined.

Any further questions? :) Would be awesome to have this soon. Maybe the support chat can be reused for this.

Brett Bowser

2021年5月10日

Hi Jipke,

This would be the correct post to share your feedback around this functionality :) I would recommend sharing your use-case to give our Product Managers a better understanding of what you're trying to accomplish.

Thanks for taking the time to share this with us!