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custom fields not saving with ticket api
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投稿日時：2021年5月28日
I was trying to create a ticket thorugh ticket api and I have created 3 custom fields in my zendesk account.
I was submitting these 3 fields with api , but ticket is created but the custom fields value is not saving and its showing blank on unsolved tickets listing.
While I try to create a ticket through form, and I tried to flll that custom field, it is saving.
I dont know why its working with form but not working with API.
can you please suggest me what is wrong here?
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Eric Gao
Hi Sejal,
Generally speaking, custom fields use a slightly different syntax when setting via the Ticket API: https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#setting-custom-field-values
Ensuring that you have a "custom_fields" array with each custom field's ID and value specified would be a good starting point. You can also test each custom field individually and see if the issue coming from a specific custom field.
If you're still expericing issue upon following the article above, feel free to use the live chat widget on our main page (support.zendesk.com/hc) and our support specialists will be able to assist and investigate further.
Eric G. Gao | Technical Support Architect | Zendesk
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