'Incognito mode' for agent monitoring

4 コメント

  • Dani

    I was pretty shocked when this standard supervisory capability was removed in the Workspace - please consider giving us this important tool to coaching back!

    2
  • Christopher Wasmer

    We are also missing this important tool. This would be very helpful for controlling and teaching

    1
  • Sydney Neubauer
    Zendesk Luminary

    +1 to this feature. Ability to set it invisible on a per ticket basis (so not all the time) AND when it is enabled, see in audit log who enabled it and on which ticket. It should also be configurable by role. Agents should not be able to do this but managers, admins, team leads should.

    1
  • Sydney Neubauer
    Zendesk Luminary

    Here is a feedback post you can add your comments to Set yourself to invisible while viewing tickets – Zendesk help

    0

サインインしてコメントを残してください。

Powered by Zendesk