Change Enter key from being Send button.

完了

Alexa Denner

投稿日時：2017年3月20日

Don't want Enter to Submit a chat message, but "Return" paragraph to the next line. Help!

30件のコメント

日付

新しい順

公式

Amisha Sharma

Zendesk Product Manager

2023年10月10日

Hello everyone,

We heard you! We recently released Draft Mode in Agent Workspace. Please see here: https://support.zendesk.com/hc/en-us/community/posts/5706421005978-Draft-mode-in-composer-We-want-your-feedback-

If you have draft mode turned on, pressing "enter" will not send your message. You will need to click "send" to send. Please let us know your feedback. Thanks!

公式

Amisha Sharma

2023年10月10日

Hello everyone,

We heard you! We recently released Draft Mode in Agent Workspace. Please see here: https://support.zendesk.com/hc/en-us/community/posts/5706421005978-Draft-mode-in-composer-We-want-your-feedback-

If you have draft mode turned on, pressing "enter" will not send your message. You will need to click "send" to send. Please let us know your feedback. Thanks!

Jessie Adams

2023年9月18日

+1 to implement please

Kylie Ryan

2023年9月07日

+1 to implement.

Emily Pummell

2023年8月13日

+1 to implement.

bunny

2023年5月11日

+1 to implement.

Nicholas Bowker

2023年4月29日

Yes, this needs to change immediately. It has been way too long and is not a complex ask. +1 to implement.

Andy F.

2023年3月30日

+1 to all the above comments. This is now six years since the original request was filed, and all we want is the ability to change this to operate as per other tickets. In the old Facebook Private Messages, Enter did not send the message, so we all know that the functionality is there. Just give us the setting option, please.

Alex

2023年3月08日

+1 to this improvement!! Our agents constantly toggle between Messaging and Email, and find it very annoying to accidentally send messages when just trying to create a paragraph break.