Add functionality to reply to rejected posts

3 コメント

  • Kasper Sørensen
    Zendesk Product Manager

    Thanks a lot for this feedback, Tom. I heard the same idea expressed a few months ago at a customer visit. Very valid idea.

  • Nicole Saunders
    Zendesk Community Manager

    Hi Tom - 

    Thanks for sharing your feedback, Tom. If other users would like to see this sort of functionality, please up-vote Tom'a post and add your use cases in the comments below.

    To offer the workarounds that we use in this community, we usually respond in the thread before removing the post, knowing that the user will receive a notification, and then delete the posts from the community. Another workflow we sometimes use is to open a ticket to communicate with the user.

  • Alex Duffey




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