Remove/Hide data filter values

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Stacy Win

投稿日時：2019年1月09日

In Good Data there is a way to remove filter options that do not apply. I'm trying to figure out how to do this in Explore.

 

Use case: I have a report that only shows data for rated surveys (good or bad). However, when I apply the Data Filter: Ticket Satisfaction Rating, it shows options for Bad, Good, Offered, Unoffered. I would like to remove Offered and Unoffered from the filter options, since they do not apply.

Here is a screenshot of how I have the Good Data version of the dashboard set up

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      Terrence

      Hi Stacy!

       

      Thanks for jumping in Bill, great suggestion.

       

      I would inquire why the need to remove them from the filter? If you exclude those values they won't display in the end report thus accomplishing the desired result of hiding the unnecessary data? 

       

      Cheers,

       

      Terry

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      bill cicchetti

      Hi Stacy,

       

      I used this article as a reference to build one with only agents in a choice list and removing end users

      https://explore.zendesk.com/hc/en-us/articles/235948948-Creating-standard-calculated-metrics-and-attributes?source=search&auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxLCJ1c2VyX2lkIjo4Njg2NzA0MTYsInRpY2tldF9pZCI6NDExMjM2NywiY2hhbm5lbF9pZCI6NjMsInR5cGUiOiJTRUFSQ0giLCJleHAiOjE1NDY2MDUzMjF9.TG0Zzi_jIwGmLn5jrOQHV-no-xk3c41voMv3ANwStiM 

      The code is the following:

      IF [Assignee Role]= "Agent" or [Assignee Role]= "Admin" THEN [Assignee Name] ENDIF


      I am not well versed in creating these either ad got the code above from support.

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      image avatar

      Stacy Win

      @ Bill 

      Could you walk me through the steps of creating a custom attribute and using the custom attribute in the dashboard filter?

       

      If there are Zendesk Articles can you point me to them? I cannot find articles that help me with my scenario.

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      image avatar

      bill cicchetti

      Hi the only way I have been able to do this is by making a custom Attribute.  Not ideal and I would love to see this capability in Explore.

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