Limit/Block users from creating/viewing Zendesk tickets

Thanks, Brett. I appreciate your quick reply, as always!

I only want to restrict a specific group of people from submitting a ticket. Allowing only certain users the ability to create a ticket, not removing it entirely from the help site. 

Dan or Jessie, 

When I try to open your Support Tip mentioned above, I am getting this error. I have noticed on occasion, I get this error but not sure why. Any ideas? 

I apologize this screen shot is enormous!

Thanks Dan Cooper , auto close created.

Jessie Schutz earlier in this thread you said:

>you should be able to tweak the code to restrict based on something else, like a user tag

However the documentation for the 'user' object suggests that information on which Tags have been assigned to a user is not available to templates.

So it doesn't seem like it's possible to hide the "submit issue" button based on a user tag, or even based on Organization for that matter.

Hi Stassa, 

The Support Tip posted above by Jessie has a comment on how to selectively hide the Submit a Request options by a customer tag.  You can also use a trigger to auto-close tickets created via email from users with that tag if needed. You'll also want to check into any triggers that send emails on ticket creation to not send the email if that tag exists so the customer doesn't get an indication that they'll get support if they do email in (or add an email saying that support isn't available to them). 

This should be a way for you to still provide content without opening up the ability to submit tickets. 

Thanks.  If you have any other option it would be greatly appreciated.  We mainly post signed-in user articles only, so this would not work if they are suspended.