Integration with 'Procedure Flow' type tool
回答済み
投稿日時：2021年12月14日
We're looking for a Zendesk-integrated tool to create step-by-step troubleshooting and standard operating procedure flows (hyperlinked flowcharts) for both the agents and customers. A product called Procedure Flow looks like it fits the bill, but it's not tied into Zendesk.
Can anyone recommend a similar product?
Thank you.
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3件のコメント
Graham Robson
Hi Josine - You could also check out our Flowset App which supports the agent experience, although not directly the customer experience. Flowset guides agents, reducing handling time and increasing accuracy.
Design Definition
Agent Flowset Assisstant
Graham (Cloudset)
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Dave Dyson
Hey Josine,
Fyi, I've moved your post over to our Troubleshooting and Q&A topic – User Tips & Tricks is for user-generated solutions. Thanks!
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Dave Dyson
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