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Creating follow up automatically after solving ticket in agent workspace

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Support team

投稿日時：2022年3月17日

Hello, Zendesk Team!
In our agents workflow - we need to create follow up ticket after the ticket was solved in Agent

Workspace. (Btw this article is already read)

In old version of chats, we can create tickets directly and assign  ignt them to another agent.

In Agent workspace, we only can create follow-up after the ticket is solved.


Do you plan to add the ability to quickly create a follow up ticket (with ticket history) to assign it to another agent?

 

 

 

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    Ayush Upadhyay

    Zendesk Product Manager

    Hi Support team, 

    Thanks for sharing the feedback with us. I would like to understand the use case you are trying to serve through this feature, is it possible for you to share that here?

    Alternatively, I can reach out to you on your email and follow up there.

    Regards,

    Ayush

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