Hello, Zendesk Team!
In our agents workflow - we need to create follow up ticket after the ticket was solved in Agent
Workspace. (Btw this article is already read)
In old version of chats, we can create tickets directly and assign ignt them to another agent.
In Agent workspace, we only can create follow-up after the ticket is solved.
Do you plan to add the ability to quickly create a follow up ticket (with ticket history) to assign it to another agent?
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