Error setting up end user authentication in messaging

投稿日時：2022年3月24日

Have set up my server to generate a JWT which I was able to verify using jwt.io. But when my iOS app tries to use the token to authenticate with Zendesk, I get the following error: "failedToDecodeJWT". This is currently happening within the sandbox environment (haven't tried in production yet). Not sure how to troubleshoot at this point since it seems like the token should be valid.

3件のコメント

Mick O'Donnell

2022年4月14日

Also,

I'm not sure if this is the problem, but the comma at the end of your external_id line, kid line and your headers line shouldn't be there. This may be causing the JSON payload to be malformed.

Example of building the payload are here.