Update text field in triggers
回答済みHi,
Is there a way you can use a trigger to update a text field on a ticket, as it seems this is limited to things like drop down fields only.
Thanks,
Tim
-
Hey Tim,
If I'm understanding you correctly, you could potentially use a webhook to update a ticket field. I'd recommend taking a look at the following article which goes over creating webhooks and how to use them within triggers: Creating webhooks in Admin Center
I hope this points you in the right direction!
-
Hi Tim Bradgate!
Not natively, but you can use the API in conjunction with a Webhook and Trigger to make these updates. See below:
1. Create a Webhook target with the following information:
- Go to Admin Center from Zendesk Products -> Admin Center
- In Admin Center, select Apps and Integrations -> Webhooks
- Provide the following:
- -- Name for your Webhook
- -- Endpoint URL: https://subdomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json
- -- Request Method: PUT
- -- Request Format: JSON
- -- Authentication: Basic authentication
- -- Username: email@domain.com/token
- -- Password: Your API token
2. Create a trigger that notifies the webhook
- Set up a trigger as normal, something like Ticket = Created and Form = XYZ (or whatever values make your trigger true)
- Under Add Actions, select Notify Active Webhook
- Select your newly created webhook
- Under JSON body, use the following template:
{
"ticket": {
"custom_fields": { "field_id_to_update": "value" }
}
}In the above, update field_id_to_update with the custom field ID, and the value with whatever you want the text field to be!
-
What they said. You can update just about any field that way. We use a trigger to update the subject using a webhook and JSON.
{"ticket": {"subject": "{{ticket.title}} [{{ticket.ticket_field_360042229672}}]"}}
This is the webhook:
-
The above suggestions work, but you need to be careful with your conditions. Also see https://support.zendesk.com/hc/en-us/articles/4408882855578-Can-I-use-a-trigger-and-a-webhook-to-update-tickets-
サインインしてコメントを残してください。
4 コメント