automatically badges be awarded once the user has reached a certain level


5 コメント

  • Nicole Saunders
    Zendesk Community Manager

    Hi Elana, 

    The badge functionality currently does not have or allow for any automation. It's a request we've given to the product team ourselves, but it is not currently on the roadmap for development. 

    If other users would like to see this functionality prioritized on the roadmap, please up-vote Elana's post and share any additional details in the comments below. 

    Thank you for your post, Elana. 

  • Tetiana Gron
    Zendesk Product Manager

    Hi Elana Rao,

    Badges automation is not currently on our roadmap. You can view community activity in Explore (read Analyzing community activity with Explore). You can also build a custom awarding automation using Zendesk API. 

  • Kimber Wiggs

    How can I learn more about creating an awarding automation? Frankly, the lack of badge automation is a real shortcoming of the system. I just don't understand how other users keep up with awarding badges when it all has to be done manually.

    Even with the Community dashboard in Explore, it seems like it will take lots of time and effort to figure who needs a badge vs. who's already been awarded one. Is there a report parameter/filter that could filter out users who already have a particular badge? 

  • Teresa Peluso

    Kimber Wiggs -- totally agree with you on this point. badges are not really useful otherwise. gamifying becomes a nightmare. enabling incentives at scale is a core community function.  

    Tetiana Gron -- is there any documentation about automation via api? I see but it's not clear it would work with Gather. any insights or examples of ZD customers doing custom awarding automation?

    thanks to you both!   

  • Kasper Sørensen
    Zendesk Product Manager

    Hi Teresa Peluso

    The API documentation for badges, badge assignments can be found here. I don't have a shareable customer example of using this, but the certainly the idea here is that with a bit of development you could build your own automation. I once put together a small related code example which calculates the most active community users over a period of time. It's not production ready I reckon, and it doesn't actually award any badges, but it illustrates the approach one could take.



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