How do we can modify "subject" based on custom filed value (enter by user ) in new request form
回答済みHi Everyone.
In my request form, I have custom field orderno.
I want to concatenate the orderno with subject (that will be Ticket's Title).
Currently I have hide the subject field with jquery script and set some default value.
$('.form-field.string.required.request_subject').hide(); // Hide subject
$('#request_subject').val('Insurance new request no:'); // Autofill subject
What I want to achieve is when user submit the request form the order no which is enter by user should be included in subject.
e.g.
orderno= 12124
subject should be like "Insurance new request no:12124"
Is this possible ? or what can be best alternate for this
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Hi richestsoft dev! This is possible by updating the Subject using the Zendesk API and a webhook trigger that fires on ticket creation. Please see here and here for more information!
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If I understand your question, you can use triggers and webhooks to do that. The trigger will send JSON to the web hook which will update the subject.
For example:
The trigger condition would be {{custom field}} is present and any other conditions you would need.
The action would be to notify the webhook.
The JSON would be similar to {"ticket": {"subject": "{{ticket.title}} [{{ticket.ticket_field_yourfieldID}}]"}}
I also add a tag and check for the tag to ensure it only fires once.
The webhook would have an endpoint of https://yourdomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json
Request method PUT
Request format JSON
We use this method in several situations and it works very well for us.
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Thank you so much for the response.
Is that also possible, can we redirect to some URL after form submission?
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