Change redirect after form submission

Hello there,

Starting from Zach EDITx2, I've modified it a bit so that it works for multilanguage :

<script>
if (
    window.location.href.includes("?return_to=%2Fhc%2Frequests")
) {
    window.location.href = "URL";
}
</script>

Pedro Rodrigues

I've implemented your script

<script>
if (document.referrer.match('/requests/new') 
  && (window.location.href.indexOf("/requests/new?ticket_form_id=") === -1)
  && (document.referrer.match !== window.location.href.indexOf)) 
  && (document.referrer.indexOf("/requests/new?ticket_form_id=") === -1) { 
    window.location.href = 'URL';
}
</script>

However, whenever someone tries to submit a form without a mandatory field, it edits the url to no longer include the "new?ticket_form_id=[form_id]" and instead maintains the url subdomain.zendesk.com/hc/en-us/requests which then ignores the redirect logic of the script... Any ideas on a solution?

EDIT: The redirect is no longer happening. Instead submitting a form is going to:

subdomain.zendesk.com/hc/en-us?return_to=%2Fhc%2Frequests

EDITx2: I went in and stripped everything back and this seems to work perfectly (both when the form is filled out correctly & when a user misses a mandatory field)

<script>

if (window.location.href === "https://SUBDOMAIN.zendesk.com/hc/en-us?return_to=%2Fhc%2Frequests")

{window.location.href = ‘REDIRECT_LINK’;}

</script>

Hi! This is working for me however it ignores the required fields of the form. Is there additional code that I can use?

Has anyone set this up across multiple forms? I want to redirect users based on the specific form they fill out...

Thank you, Pedro Rodrigues! Do you know why clicking on the company logo at the top left corner takes me to the redirect page?

That is, on all pages, clicking on the top left logo takes me to the Help Center home page (expected). But after I click "Submit a request", any clicks on the logo take me to the redirect page that should be reserved for fully submitted tickets (not expected). I would anticipate that no matter where I am in the form process, clicking on the company logo will take me back to the Help Center home page... not the redirect page that tells me I've successfully submitted a ticket (especially since I can do this without even selecting a form to fill out, let alone submit it).

Hi Amy Giella, sorry for taking such a long time to reply! This worked for me:

<script>
if (document.referrer.match('/requests/new') 
  && (window.location.href.indexOf("/requests/new?ticket_form_id=") === -1)
  && (document.referrer.match !== window.location.href.indexOf)) 
  && (document.referrer.indexOf("/requests/new?ticket_form_id=") === -1) { 
    window.location.href = 'URL';
}
</script>

That is, if one tries to submit the form without filling in the required fields, the redirect doesn't occur.

I have been doing it for an hour, applying ideas but couldn't get it done perfectly.

Ifra Saqlain thank you so very much for trying! I didn't have luck either with trying to limit it to a single form. 

Nicole, I tried for single form but couldn't get it.