Proactive Chat - send message when offline


1 コメント

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Nikki,

    Thanks for sharing your feedback about wanting to broadcast a message with your release notes. The triggers and proactive chat feature in chat was always built with the intention of creating more/new human conversations which requires at least one agent to be online for the account or department status to be online.

    To achieve what you want now in Chat, you may want to have a bot agent that is always online so triggers run always and if a customer responds that it gets handled by a bot you use. You can learn more about your chat bot options here:

    We have no plans to change how chat triggers work in the immediate future and they will continue to have a dependency on at least one online agent. 





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