Reopen solved ticket on comment
回答済み
投稿日時：2023年1月25日
I have heard that if a customer comment on a Solved ticket it gets re-open. How does this happen?
I am new to Zendesk, so please let me know if I need to add any rules for that. So when a customer comments on a Solved ticket, the system automatically changes to status to Open
1
1
1件のコメント
Chandra Robrock
Welcome to the Zendesk Community! There is actually a system rule that automatically reopens Solved tickets upon the next end-user comment. More information here as well as some advice regarding steps to troubleshoot this further in case you're experiencing something different.
1
サインインしてコメントを残してください。