Ticket routing based on the suffix of requester email


2 コメント

  • Cheeny Aban
    Zendesk Customer Care
    Hi Pete!

    As of the moment, there is no available condition to use suffixes for ticket routing. Nonetheless, we appreciate your feedback and suggestions that you post on the feedback section of the community so you can engage with others who may have the same use case. Our Product Managers review them and the possibility of it becoming a feature in the future will be higher

    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
  • Melissa West

    Has there been any progress on this request? 



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