Add enable/disable "Alert On-Call engineer" option in end user ticket form as per need.

Thank you so much Dan R.

Ashok Gangwar, use the below code to disable the ticket in dropdown field if user is not authenticated:

For your special form.

$(document).ready(function(){
  if (HelpCenter.user.role=="anonymous"){
  var tagsToRemove = ['TICKET ID'];  //special form ID 

function removeTagsWeDontWant() {
$('.nesty-panel').on('DOMNodeInserted', function(e){
for(var i in tagsToRemove) {
$('li#' + tagsToRemove[i]).remove();
}
});
};
removeTagsWeDontWant();
  }
})

TICKET ID: remove this string and add your ticket ID like 5361002484244, for which you want to hide form from un-auhenticated users.

Add the given CDN to your document_head.hbs file.

<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.3/jquery.min.js"></script>

And if, you only want to disable dropdown field for un-authenticated users then add this code instead previous code:

$(document).ready(function(){
    if (HelpCenter.user.role=="anonymous"){
       $("div.form-field.select.optional.request_ticket_form_id a.nesty-input ").css('pointer-events','none');
  }
})

But add jQuery CDN to your document_head.hbs file which I shared above.

If any query feel free to ask :)

Thanks

Hey Ashok,

You could likely do this by adding a custom field to the ticket form and if it's checked off by the requester, have a trigger send an alert to whatever on-call platform you're using. 

It's also possible to customize your submit request form to test if a user is signed in, and if not, hide this field, though it would require a small amount of development work to do so.

Ifra Saqlain, one of my great colleagues in the moderator community, posted a great example of the code needed to see if a user is signed in that might help get you started.

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