chat timeout while waiting in queue


1 コメント

  • Sarah Darmawan
    Zendesk Product Manager

    Hi Michael,

    We're sorry to hear you've been facing connectivity issues. This can be caused by a myriad of reasons, including internet degradation, end user leaving the Chat before being served, long running mobile sessions (amongst others).

    One way to avoid Chat timeouts is to move to Messaging - this extends the conversation session so neither agents nor end users will be disconnected.

    Hope this helps!

    - Sarah D.



Powered by Zendesk