Zendesk Attach API - Error: self-signed certificate in certificate chain
投稿日時:2023年4月11日
Hello, I am trying to bulk download images from one zendesk instance and then attach images to corresponding articles on another zendesk instance within the same zendesk account.
I am calling the API to download the images from the production instance
and then I am calling the API to attach images to corresponding articles on the UAT instance.
There are a couple hundred calls being made and when I run the API on my local machine it is working fine.
But when I run the script on a remote server it is running fine for about 50-60 attach calls then it is erroring out with an error of:
Error: self-signed certificate in certificate chain
Is there any rate limiting when calling the attach API for zendesk? and if so what is the rate limit?
This is odd because it is working fine when running locally so it makes me inclined to think it may not be rate limiting but some certificate issue but then why is it working for about 50-60 calls then erroring out.
Is there a way I can see better logging for this API call on the zendesk side?
Please let me know what can be done with an error like this.
Thanks, Abhinav
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1件のコメント
Eric Nelson
Can you reach out support for this so that we can take a closer look?
Thanks!
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