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Zendesk Explore
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投稿日時:2023年5月18日
We use Zendesk reports to report on agent weekly activity. I.e 1) how many tickets created? 2)how many set to solved? 3) How many tickets assigned/unassigned? 4) How many articles created, published, edited?
We have around 20-25 reports as such.
Now when we have a new hire, we have to go into each report to add the agent. Is there a way to make Explore reports dynamic ?(so new agents do not need to be added manually)
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