Auto-email showing as a ticket response (not a separate email)
投稿日時：2024年1月12日
If we can have all auto-email sent to the customers also displayed on the ticket, that'll be great. This is to avoid redundancy and confirm all of the customer communications, thank you!
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2件のコメント
Sydney Neubauer
+1 as we had to use webhooks to add notes (public/private) stating that there was an email response sent out. It would cutout workarounds if you could see when a public comment was sent out
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Shawna James
Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template to share more information about the business impact of this lack of functionality or other details prompted for us to understand the full picture.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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