Hardcode description for different forms

image avatar

John Kenny

投稿日時：2024年10月24日

Hi

I have 3 forms and would like each one to have a different hardcoded Description.

 

I have the following code already, but this is applied to all forms.

Is there a way to assign a different description by form ID or name similar to below?

 

 $('#request_description').val('System Access Form'); // Autofill description

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      image avatar

      Francis Casino

      Hi John,
       
      Thank you for your response. Thanks for clarifying! Since your form ID comes from the URL parameter ticket_form_id, you need to read that parameter from the URL, then set the description value based on it.
       
      Here’s how you can do it with jQuery and vanilla JS:
       
      $(document).ready(function() {
        // Function to get URL params
        function getUrlParameter(name) {
          name = name.replace(/[\[\]]/g, '\\$&');
          var regex = new RegExp('[?&]' + name + '(=([^&#]*)|&|#|$)'),
              results = regex.exec(window.location.href);
          if (!results) return null;
          if (!results[2]) return '';
          return decodeURIComponent(results[2].replace(/\+/g, ' '));
        }

        var formId = getUrlParameter('ticket_form_id');

        var descriptionText = '';

        if (formId === '123456789') {
          descriptionText = 'Account Creation Form';
        } else if (formId === '987654321') {
          descriptionText = 'Account Decommission Form';
        }

        $('#request_description').val(descriptionText);
      });
       
      Please make sure this script runs after the form's HTML is loaded (e.g., inside $(document).ready() as above), and that the #request_description element exists on the page.
       

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      image avatar

      John Kenny

      Hi - sorry for the late response. That doesn't seem to work for me. I took the Form ID from the URL of the form and entered into the code, but the tickets don't display the text I enter in the code.

       

      An example of the URL where I get the firm id from is:  ‘https://test.zendesk.com/hc/en-gb/requests/new?ticket_form_id=123456789’

       

      The code I used is below:

       

       if ($(""#request_issue_type_select").val() == "123456789") {Account Creation Form} else if ($("#request_issue_type_select").val() == "987654321") {Account Decommission Form} else { // Code to execute if neither condition is met (optional) // You can leave this empty if you don't need to handle the else case }

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      image avatar

      Jakub

      Hello, 

      Yes it is possible to manipulate forms based on their id using the IF stateeent with the field id.

      if ($("#request_issue_type_select").val() == "4632445424532") { // Your code for the first condition } else if ($("#request_issue_type_select").val() == "463242424532") { // Your code for the second condition } else { // Code to execute if neither condition is met (optional) // You can leave this empty if you don't need to handle the else case }

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