Product Feedback: Call console number field

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投稿日時:2025年2月27日

Hello, 

When using the Call console in Zendesk and entering a phone number for outbound calls, the field requires additional clicks to properly input the number. 

This inconvenience arises due to the dropdown menu within the field, resulting in being unable to seamlessly copy and paste the number with one click. Consequently, further clicks are needed to adjust the field, enabling us to paste the correct number directly. This extra step is proving to be inefficient and time-consuming for our team. 

A workaround we would like to see implemented is the ability to directly paste a phone number into the field when opening the call console, either from the ticket or the top bar. This would enhance our workflow and user experience.
 

Thank you.


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